Support
“They have been really good, very helpful, and quick to respond. The thing I like is if they don’t have an answer, they will let us know that they don’t know right off hand, then they get back to us as soon as they can. As a whole they have been tremendous to work with. We are very, very happy with Ellington Support.”
~Sam Liester with Marketplace Minnesota
“The staff here in Lawrence has been very easy to work with. Every time we have a question or concern they’re prompt in returning our phone call or email and quickly resolve the problem or give us the information we need to do it ourselves.
The support has been very good. We’ve haven’t had a lot of problems, but the few that we have had, one phone call usually takes care of it. Our #1 core value is to be accessible. So we particularly like it when our partners value that as well and I’ve found the staff at Ellington to be accessible, and whenever we need them, they are Johnny-on-the-spot.”
~David Woronoff with The Pilot
Immediate, accurate and thoughtful responsiveness to our clients, in a personal and often-fun manner is key to our winning customer care approach. We empower our staff to make knowledge-based decisions when working with our business partners. New clients have a team assigned to them from discovery to pre-launch, implementation, “go-live” to the on-going support stage.
This unique team approach allows Ellington to nurture long-term relationships and understand the distinct needs of our individual businesses. We can then promptly assess and provide clear, concise and results driven direction. Whether it is a support or training issue, this allows our clients to move forward quickly.
Ellington supports our clients 24×7
Please contact our support desk, staffed by our inhouse Support Team at support.ePublishing.com. Current clients can contact Ellington Support via support.ePublishing.com, or use your Basecamp account login.
The Ellington Support Team is available after hours for emergency assistance if a site is down or major functionality is impaired. Normal inquiries are handled 8-5, Monday-Friday.